On-Line Bill Pay

County Waste offers on-line bill pay by clicking HERE. You must have your account number and six digit access code # to access this area. You can find your account number on your most recent bill or invoice. Your access code number is located on your bill or invoice also. If access code # is not located on your bill you have already signed up for the service, you must email or call office to reset account, please see email link below. If you would like to view detailed online bill pay page instructions please click HERE. should have any questions or problems please click HERE to send email or call on the telephone at (804) 843-9288.

Cancellation / Refund Policy

All residential customers must give a 30 day written notice to cancel their service with County Waste. All commercial customers must give notice pursuant to the service agreement they signed upon initiation of service. County Waste will refund all over payments or service cancellation refunds if the customer follows proper procedure in the cancellation of their respective service. County Waste holds the right if proper cancellation is not provided it does not have to refund any money for service cancellation.

Fuel Recovery Fee

Our Fuel Recovery fee calculation is tied to the U.S. Department of Energy diesel price index. This index is information based on data from the U.S. Energy Information Administration. A link to this site has been provided please click HERE. The County Waste Fuel Recovery Fee will be updated each month (on or about the 1st of the month). The corresponding diesel rate for the Lower Atlantic States will be the peak weekly-published price per gallon in the preceding month. The Fuel Recovery Fee for your billing period will based from the our Fuel Recovery Table by clicking HERE. For example, if the peak diesel price per gallon was $3.85 from the U.S EIA website, your fee based from the Fuel Recovery Table would be 13.96% of your invoice or bill amount, excluding tax. This fee would apply for the entire period covered by your invoice or bill.

Not a Government Tax

The Fuel Recovery Fee is not a tax imposed by or remitted to any government or regulatory agency. This fee is a charge that County Waste charge to cover our costs. The Fuel Recovery Fee may be changed at any time at the discretion of County Waste.

Frequently Asked Questions

Q: Why do I receive a Fuel Recovery Fee?
A: The historical fluctuation of diesel fuel cost has made it difficult for County Waste to recover and administer fuel expenses in our operating margins. Our collection vehicles that run on diesel only average 3 to 4 miles per gallon.

Q: If the price of diesel goes down, will the fuel recovery fee go down also?
A: Yes, the charge is tied to the U.S EIA index, if the U.S. EIA index falls so will your recovery fee. This is based on the table provided by County Waste.